How to send a video from s3 with credentials to Clarifai API

[Motamedi]

Hello,

I tried the API with this url, and it works fine. But when I use a URL from a video stored in S3, like this, I receive "Bad Request" error with status code 10020. Actually, I'm not sure if it happens because of the length of link or the nature of S3 URLs.

[obaskanderi]

In documentation I did read the following regarding video limitations:

Video Limits
The Predict API has limits to the length and size it can support. A video, uploaded through URL, can be anywhere up to 80MB in size or 10mins in length. When a video is sent through by bytes, the Predict API can support 10MB in size.

If your video exceeds the limits, please follow our tutorial on how to break up a large video into smaller components, and send those into the Video API. Otherwise, the processing will time out and you will receive an error response.

[obaskanderi]

I tried using curl to test out the link and looks like the video format provided by the link is not supported.


"status":{"code":10020,"description":"Failure"},
"outputs":[{
"id":"cfe700ebc6a341e88420198594b557b5",
"status":{"code":31101,"description":"Input video format unsupported","details":"Url 'https://transcode480p.bcaster.com/2ce79245-463e-4b72-91c7-f18d9cdf30cb.mp4?Expires=1512385101\u0026Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly90cmFuc2NvZGU0ODBwLmJjYXN0ZXIuY29tLzJjZTc5MjQ1LTQ2M2UtNGI3Mi05MWM3LWYxOGQ5Y2RmMzBjYi5tcDQiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE1MTIzODUxMDF9fX1dfQ__\u0026Signature=VyJzvM7NDG~9gsKxUcLAC0ym4bcCIN4xO2-OUiLKmLWsFUITT26-HoiZU0ZwKPW0h7Wk696dKlyA11B6VzBQ~gOGS9pn2rFkDCHvPi53uoXsY85L4VtOPrgjJjTNRPegicFBnwRzugfJXqpu3seE14QnALOtZbAWv7gdK4m155GtdshhLDmdrsgCX1k90nd8OWItOnJKZ-4oXL4VZQAG77rcl3krKyUPxc5Icf-6PslrvP7hMvma1LBhrENlVbv7UXbzWxXGgbkHz1NHDBWl-ZUHYxE5utljhsQDgW2hYBP9ejJ6GFtFrAos1caf-MZEbB9atjMkklw0g-mgQzDaWA__\u0026Key-Pair-Id=APKAITA4WAZTJPS5LHHQ' ends with currently unsupported video type."

My guess would be that since the provided url is not ending in a video format extension (example: .mp4) the api is failing to figure out video format and fails.

This could be a bug?

[Motamedi]

Hi. Thank you for your effort. I received the same error as you. As the file format is mp4, I guess it happens either because of the length of URL string or the credentials attached to URL. If it is related to URL length yes it is a bug. Otherwise, I need help how to cope with credentials.
And I’m sure it is not about the file size. I tried several videos in this way. And the same videos are correctly uploaded using direct links.

Also, The first URL i mentioned in my question doesn’t end up with proper extension but it works well.

[jared]

Hey guys - this seems to be a video API bug and the workaround is to ensure that your url ends with mp4 (or whatever format you're using). Sorry about that!

[Motamedi]

Hi Jared,

Thank you for your reply. It is good to know. At least, now I'm convinced that it is not on my side. However, is it possible to notify me when the bug is fixed? It would be a great relief to me.

[jared]

Will definitely let you know when it's been resolved!

[kfishwick]

Hi, just checking on when this might be fixed? We want to use presigned urls and can't because we are also hitting this error.

[jared]

Hey @kfishwick - I'll try to get an ETA on this and keep you posted